Shipping policy
At Ebikes and Scooters, we are committed to providing an exceptional shopping experience for our customers worldwide. As part of this commitment, we offer free shipping on all our electric vehicles to every corner of the globe. We aim to ensure that your order reaches you safely and efficiently. Please read our shipping policy carefully to understand the delivery options available to you.
Free Shipping
Our free shipping option is available for all orders, regardless of the destination. We primarily utilize water and road transport, such as ships and trucks, to deliver your electric vehicles. While this method might take a little longer, it allows us to offer you the benefit of free shipping.
- Shipping Cost: Free
- Shipping Time: 10-15 Business Days
Please note that international shipping can sometimes involve customs and logistical delays. While we strive to deliver your order within 10 to 15 business days, it may occasionally take longer depending on your location and customs processing times. Rest assured, we continuously monitor the shipping progress, and you will receive updates about the status of your order.
Express Shipping
For customers who wish to receive their electric vehicles more quickly, we offer an express shipping option at an additional cost.
- Shipping Cost: $69.99
- Shipping Time: 8-10 Business Days
With our express shipping, you can expect your order to be delivered within 8 to 10 business days from the date of purchase. This option is ideal for those who want their electric vehicles promptly and are willing to pay a small fee for expedited service.
Order Processing
Once you place an order with us, our team will work diligently to process and prepare your electric vehicle for shipping. We will send you a confirmation email with your order details and tracking information when your order is ready to be dispatched.
Order Tracking
Regardless of the shipping method chosen, you will receive a tracking number that allows you to monitor the progress of your order. You can use this number to track your shipment's journey until it reaches your doorstep.
Customs and Import Duties
Please be aware that international shipments may be subject to customs duties, taxes, and import fees levied by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office to understand any additional charges that may apply.
Shipping Restrictions
While we strive to serve customers from around the world, some locations may be subject to shipping restrictions or limitations. In such cases, we will promptly inform you, and if necessary, arrange a refund for your order.
Address Accuracy
It is essential to provide accurate shipping information during checkout to ensure smooth delivery. We cannot be held responsible for delays or misplacements resulting from incorrect or incomplete shipping details provided by the customer.
Undeliverable Packages
In the rare event that a package is deemed undeliverable by the courier, we will reach out to you to rectify the situation. Additional shipping charges may apply for re-delivery attempts.
If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to contact our customer support team at Support@integratedbusinesscenter.com. We are here to assist you at every step of the shipping process.
Thank you for choosing Ebikes and Scooters. We look forward to providing you with an exceptional shopping experience!